Privacy Policy

Simulator Booking Inc., 1111B S Governors Avenue STE #26507, Dover, DE 19904, USA, is responsible for the platform data it controls. Privacy questions may be sent to contact@simulatorbooking.com.

We may process identity, contact, account, company, billing, booking, transaction, payment status, Stripe identifiers, crew, communications, document, technical, usage, support, and audit data.

Full card data is processed by Stripe, not stored by SimulatorBooking.

We process data to operate accounts, manage company workspaces, facilitate bookings, process payments, send operational emails, provide support, prevent fraud, secure the platform, comply with legal obligations, resolve disputes, improve the product, and send permitted communications.

Legal bases may include contract performance, legitimate interests, legal obligation, consent, and establishment or defence of legal claims.

We may share relevant data with customers and training centers involved in a booking, Stripe, hosting and infrastructure providers, email providers, analytics providers where permitted, professional advisers, insurers, auditors, regulators, and authorities where legally required.

Customer identity may be limited before payment confirmation to protect the marketplace from bypass.

Account data is retained while an account is active and for a reasonable period afterward. Transaction, invoice, payment, booking, and audit records may be retained for tax, accounting, compliance, dispute, and legal limitation periods.

Depending on your location, you may have rights to access, correct, delete, restrict, object, port, or withdraw consent for certain processing. Requests may be sent to contact@simulatorbooking.com.

Data may be processed in the United States, European Union, United Kingdom, or other locations where SimulatorBooking or its service providers operate. We use contractual, organizational, and technical safeguards appropriate to the transfer and processing.

No internet service is perfectly secure. We apply reasonable security controls and expect users to protect their credentials.

Where GDPR, UK GDPR, or similar laws apply, legal bases may include contract performance for account creation, authentication, booking administration, payment workflows, support, and platform delivery.

Legitimate interests may apply to platform improvement, fraud prevention, abuse detection, security monitoring, B2B marketing to existing contacts where permitted, service analytics, dispute handling, and enforcement. Legal obligation may apply to tax, accounting, sanctions, regulatory reporting, court orders, and lawful authority requests. Consent may apply to optional marketing and non-essential cookies.

Identity, contact, company, billing, transaction, booking, crew, training, technical, usage, security, support, payment-status, Stripe identifier, invoice, proof-of-payment, certificate, message, notification, and audit data may be processed depending on how the platform is used.

Company and billing data may include legal company name, brand name, registered and billing address, tax identifiers, bank details, Stripe account identifiers, payout details, invoice details, billing contacts, and platform fee records.

Personal data may be shared with customers and training centers involved in a booking, while customer identity may be limited before payment confirmation to protect the marketplace.

Data may also be shared with Stripe, hosting and infrastructure providers, email providers, analytics providers, support tools, professional advisers, insurers, auditors, regulators, aviation authorities, tax authorities, courts, law enforcement, and business transferees where legally permitted or required. SimulatorBooking does not sell personal data to data brokers.

Active account data is generally retained while the account or company workspace remains active and for a reasonable period afterward. Booking, payment, invoice, tax, accounting, payout, refund, chargeback, platform-fee, release, and audit records may be retained for at least seven years or longer where required.

Messages, support communications, marketing preferences, suppression lists, legal records, and backups may be retained for periods appropriate to service quality, dispute resolution, legal compliance, fraud prevention, and disaster recovery.

SimulatorBooking uses reasonable technical and organizational measures such as encryption in transit, access controls, role-based permissions, logging, monitoring, secure development practices, vendor review, and administrative controls.

Data may be processed in the United States, EEA, United Kingdom, or other jurisdictions. Where required, appropriate safeguards may include standard contractual clauses, vendor contractual commitments, technical safeguards, organizational controls, and transfer-risk assessments.

Privacy requests and complaints may be sent to contact@simulatorbooking.com. Depending on location, users may also have the right to lodge a complaint with a competent data protection supervisory authority.

The platform is intended for business users and aviation professionals and is not directed to children. Users must not create an account or provide personal data if they are under the age required to use the platform under applicable law.